Isla del Puerto Vacations from $497

The room was decent overall, though the bathrooms would benefit from an overhaul and closer attention to cleanliness. Elevator wait times were lengthy, and the front desk experience could be warmer and more welcoming. Additionally, the entrance and valet area lack curb appeal and would benefit from an aesthetic update to create a more inviting first impression.

Staff good Room with problems: toilet, safe vault, tv, no closet, no chair, too small

property is nice, but they dont have it in good conditions, very disappointing service, beginning with mannager with bad attitude with our celiac allergy. Would not recommend anyone with allergies to visit this property, the have no staff prepared for it. Rooms area are dirty and overall the staff isnt friendly at all.

The staff was amazing, but there just aren't enough people. The room had dust bunnies in corners, behind couches and doors. We saw housekeeping once in our five days, and regularly ran out of towels, tissues and toilet paper. When we arrived at 8:00 pm, our room wasn't ready yet. In fairness, this was the busy week between Christmas and New Years, so maybe it's cleaner and more organized when it's slower. I read a review (after the fact) that said this is really a two star hotel pretending to be a four star hotel, and nothing is further from the truth. There are four or five amazing staff who seem to run the whole place, but they can't keep up with it all. As a result, you run out of beach and room towels, trash is overflowing, etc. For the price we paid, I would have expected more.